The Law Society Gazette has recently reported that the Legal Services Board (LSB) is advising the legal sector to take a note from others to remove barriers for consumers confronted with legal problems.
The law has traditionally been difficult to navigate due to unnecessarily complex wording. LSB have found that as a result, many individuals who have a consumer law issue do not seek the appropriate advice to resolve them. Parallels were drawn to the finance, healthcare and utilities sectors which have taken great strides in improving the accessibility of their services to consumers.
In particular, three non-financial barriers to legal access were identified: inaccessible language, lack of trust and failure to serve the specific needs of vulnerable customers.
This report is particularly relevant to the Islington Law Centre where we specifically cater our services to individuals who have various barriers to legal advice (both financial and non-financial). Our client group can be largely classified as vulnerable and our caseworkers and solicitors work tirelessly to ensure that their voices are heard.
Our Evening Advice Clinic provides free consumer law advice to individuals in the Islington area with the help of our pro bono partners.
If you think you may have a consumer law issue, please do get in contact for an appointment either via telephone, 020 7288 7633 (Monday, Tuesday and Wednesday evenings 7:00 pm to 9:00 pm); or by email, firstname.lastname@example.org.